Terms of Service

Last updated: 22 October 2026

Important: CuraFamily is a wellness and companionship service. It is not a medical, care, or emergency service, and must never be relied on in an emergency. In a crisis, call your local emergency number (for example, 911 in the United States or 112 in India).

1. Agreement to these terms

These Terms of Service ("Terms") govern your access to and use of the CuraFamily website at curafamily.com and its accounts, demos, scheduled calls, messages, and family dashboard (together, the "Service"), provided by CuraFamily Pvt Ltd (company registration in progress), Jayanagar, Bangalore 560029, India ("CuraFamily", "we", "us"). By using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. By using it, you confirm that you meet these requirements.

3. What the Service offers

CuraFamily lets eligible adults:

Create or join a family account and configure scheduled AI check-in calls for an older adult;
Record medicines, appointments, care topics, family notes, and emergency contacts, and view check-in updates in the family dashboard;
Choose a paid subscription plan for product access where checkout is available; and
Try an optional public demo or join a waitlist when offered.

A demo uses a sample scenario for illustration. Scheduled calls and alerts depend on phone and internet networks and our providers; they can be delayed or fail. Families should make their own arrangements for urgent needs and should not rely on the Service for emergencies.

4. Subscriptions and billing

Available plans, prices, trial terms, and renewal details are shown at checkout. Razorpay processes subscription payments. Product access depends on the subscription status we receive from our payment provider. Contact hello@curafamily.com with billing or cancellation questions.

5. Not a medical or emergency service

CuraFamily provides scheduled family check-ins and updates that can help relatives decide when to follow up directly. It does not replace professional medical care, care services, or emergency services, and it does not provide medical advice, diagnosis, or treatment, and it is not a medical alert or monitoring device. Do not rely on CuraFamily to detect or respond to medical emergencies. Always seek the advice of a qualified professional for health concerns, and call your local emergency number in a crisis.

6. Acceptable use

You agree not to:

Use the Service for any unlawful, harmful, or abusive purpose;
Access the Service through automated means (bots, scrapers) or attempt to overload, disrupt, or gain unauthorized access to it or its providers;
Misuse the demo call, for example by repeatedly or automatically triggering it to consume resources;
Submit false information or someone else's personal details without their permission;
Interfere with the security or integrity of the Service.

We may limit, suspend, or terminate access to protect the Service and our providers, including by rate-limiting demo calls.

7. Your information

When you use the Service you may provide contact, family, care, and check-in information. Our Privacy Policy explains how we handle it. By using the Service, you consent to that handling.

8. Intellectual property

The Service, including its content, branding, and design, is owned by CuraFamily or its licensors and is protected by law. We grant you a limited, personal, non-transferable license to use the Service for its intended purpose. You may not copy, modify, or redistribute it without our permission.

9. Third-party services

The Service relies on third-party providers (including voice, database, authentication, payment, telecommunications, hosting, and analytics services). Their availability and behavior are outside our control.

10. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure. Nothing in these Terms excludes or limits any rights you have that cannot lawfully be excluded.

11. Limitation of liability

To the fullest extent permitted by law, CuraFamily will not be liable for any indirect, incidental, special, or consequential damages, or for any loss arising from your reliance on the Service as a medical, care, or emergency service. Our total liability for any claim relating to the Service is limited to the amount you paid us for it.

12. Changes

We may modify the Service or these Terms as CuraFamily develops. When we change the Terms, we'll update the "last updated" date above. Continued use of the Service after changes means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of the United States and the State of Delaware, without regard to its conflict-of-laws rules. You and CuraFamily agree to the exclusive jurisdiction of the state and federal courts located in that state, except where local law gives you the right to bring a claim elsewhere.

14. Contact

Questions about these Terms? Email hello@curafamily.com.