Privacy Policy

Last updated: 14 October 2026

CuraFamily offers a website, optional demos, and a family check-in product. The product uses account, contact, care, call, and subscription information to provide scheduled check-ins and a family dashboard.

1. Who we are

This Privacy Policy applies to the CuraFamily website at curafamily.com, its apps, and related calls and messages. In this policy, "CuraFamily", "we", "us" and "our" refer to CuraFamily Pvt Ltd (company registration in progress), Jayanagar, Bangalore 560029, India, which is responsible for the personal information described here.

We serve families globally, with an initial focus on the United States and India. If you have any questions, contact us at hello@curafamily.com.

2. Information we collect

What	When & why
Account and household details: names, email addresses, phone numbers, roles, relationship, language, timezone, and emergency-contact details.	When you sign in, create or join a family, invite someone, or configure scheduled calls and alerts.
Care and check-in details: care topics, medicines and dose times, appointments, family notes, feelings, check-in answers, transcripts, and derived summaries or signals.	When a family sets up the product or uses a check-in, so calls can be personalized and the family dashboard can show updates.
Call and message details: call numbers, status, timing, duration, SMS delivery records, and voice audio processed during a call or browser conversation.	To place and receive calls, deliver alerts, troubleshoot failures, and process speech through voice providers. Transcripts and check-in records may be stored in our service database.
Subscription details: plan, provider subscription and payment identifiers, status, and billing dates.	To start checkout and manage access to paid features. The payment provider collects payment-method information directly.
Waitlist and demo details: contact details you submit to a waitlist and the conversation in an optional demo.	To contact you about access or run the demo you request. Demo speech is processed by the selected voice provider.
Usage & device data: IP address, browser and device type, pages viewed, and similar analytics.	Automatically, to keep the site secure, prevent abuse, and understand how it's used.

Care and check-in information can be sensitive. A public demo is for illustration; a signed-in family check-in can contain real information that invited household members may see.

3. How we use your information

To create accounts, manage household access, and process subscriptions.
To schedule and conduct calls, show check-ins to family members, and send configured messages or alerts.
To provide optional demos or a waitlist when available.
To operate, secure, troubleshoot, and improve the website and product.
To detect, prevent, and respond to fraud or abuse (for example, rate-limiting repeated demo calls).
To comply with our legal obligations.

4. Your consent

You choose whether to join a waitlist, start a demo, or set up a family account and its calls. During setup, we ask you to confirm that you understand check-ins are visible to invited family members and that CuraFamily is not an emergency response service. To ask about your information or withdraw a consent where applicable, email hello@curafamily.com.

5. Who we share it with

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. To operate the features you use, information may be processed by these providers:

Clerk for account sign-in.
Razorpay for subscription checkout and payments.
Twilio for phone calls and SMS; ElevenLabs for outbound AI calls.
xAI, OpenAI, or Groq for enabled voice or text AI features. The provider used can vary by feature and configuration.
Supabase for waitlist submissions when that feature is enabled; Retell AI for a legacy demo-call option when offered.
Bugsnag for error monitoring; Google Tag Manager / Analytics and Vercel Analytics for website measurement where enabled.
Our infrastructure and database hosting providers, which store and serve the product's operational records.

We may also disclose information if required by law, or to protect the rights, safety, and security of CuraFamily and others.

6. Where your information is processed

We are based in India and use service providers located in the United States and other countries. By using the Service, you understand that your information may be transferred to, stored in, and processed in countries whose data-protection laws may differ from those where you live. Where required, we use appropriate safeguards for these transfers.

7. How long we keep it

Account, family, care, call, and subscription records are retained to operate the product and address billing or support issues. Demo and analytics information may be kept by the providers involved under their own retention settings. To request access or deletion, contact us using the address below; some records may need to be retained for billing, security, or other legal reasons.

8. Your privacy rights

Depending on where you live, you may have some or all of the following rights over your personal information: to access or know what we hold, to correct it, to delete it, to limit certain uses, and to opt out of any "sale" or "sharing" (we do neither):

United States. Residents of states with privacy laws, such as California (CCPA/CPRA), Virginia, Colorado, Connecticut, and others, can exercise these rights and will not be discriminated against for doing so. California residents may also ask about certain disclosures of personal information.
India. Under India's Digital Personal Data Protection Act, 2023, you may access, correct, and erase your data, and raise a grievance with us.
Elsewhere. If you're in the UK, EU, or another region, you may have similar rights under your local law.

To make a request, email hello@curafamily.com. We'll verify and respond within the time your local law requires. You may authorize someone to make a request for you, and you can appeal a decision or complain to your local data-protection authority.

9. Cookies & analytics

We use cookies for sign-in and sessions, and browser storage to remember your website analytics choice. Analytics tools may use cookies or similar technologies according to that choice. You can change browser settings, although blocking necessary cookies may prevent account access.

10. Children

CuraFamily is intended for adults arranging care for their family members. It is not directed to children, and we do not knowingly collect personal information from children (including anyone under 13 in the United States). If you believe a child has given us information, contact us and we'll delete it.

11. Security

We use reasonable technical and organizational measures to protect your information, including access controls on our database. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12. Changes to this policy

We may update this policy as CuraFamily develops. When we do, we'll revise the "last updated" date above and, where appropriate, notify you.

13. Contact

Questions or requests? Email hello@curafamily.com.